FREE EU DELIVERY ON ALL ORDERS OVER €65, FREE INTERNATIONAL DELIVERY ON ALL ORDERS OVER €100
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Frequently Asked Questions
Do you ship to my country?
Yes, we ship worldwide. Order now and add sparkle to your look with DAZZLE BY SUMMAIYA jewellery.
How will I know when my order ships?
Once your order has been dispatched you will be notified via e-mail.
Can I return/exchange my order?
If you have not exceeded the timeframe, your order can be returned/exchanged. For detailed information, please visit our Return & Exchange page. Please note personalised orders are non-returnable.
Can I cancel my order once it has been placed?
We may be able to cancel your order but we ask this to be done within an hour of placing your order. If it is too late for us to cancel your order, you can return your order. Please note personalised orders are non-cancellable.
Can I change my delivery address?
Yes, we can change your delivery address if you inform us within an hour of ordering – contact us here
Where is my order?
We will keep you updated on your order status via email. You will receive an order confirmation after your order has been placed and a shipping notification once your order has been shipped.
If you have not received an Order Confirmation email please check your Spam/Promotions folder within your email provider. If you are still unable to locate your confirmation email, please contact our team and we will be sure to resend it to you.
Why is my package delayed?
We ship parcels all over the world via CTT Mail. During holiday seasons, orders may suffer a slight delay in shipment due to an excessive amount of orders being fulfilled. In addition, DAZZLE BY SUMMAIYA will not be held accountable for a delay in shipment caused by weather conditions, issues with international customs, or any other circumstances beyond our control.
Why do I need to pay customs duty? (for International Customers)
All International packages are shipped DDU (Duties & Taxes unpaid), meaning these feels are not included in the price of goods purchased from our website. It is your responsibility to pay these fees in order to receive your parcel. We are unable to advise the amounts of what these feels may be, if applicable at all. We recommend contacting your country's custom office for an estimated charges & rates on packages coming from overseas.
I didn't pay the customs duty/I wrote my address wrong, so my package was returned. What happens now?
It is the customer's responsibility to pay any customs duties.
For orders under €100, we charge our customers delivery fee, For orders of €100 and above, we cover the delivery cost entirely and do not charge our customers any delivery fee. Therefore, for packages returned due to unpaid customs duties, Delivery fee will be deducted.
Handling Fee
Due to packaging costs and the need to maintain inventory levels, a processing fee of €5 will be deducted for each returned package. This fee helps cover the expenses associated with handling and restocking returned items.
In cases caused entirely by customer error, such as customers not paying customs duty or writing incomplete or incorrect address information, a €10 delivery fee and a €5 handling fee will be deducted for the returned packages, and a refund will be made.